RETURNS

You have 14 days from the day your order is delivered to return your items.

Returns to the original payment method are subject to a DKK 39 return fee, which will automatically be deducted from your refund.

Returned items must:

• Be unworn and in their original condition.
• Have all original tags attached.
• Be free from perfume, makeup, smoke or other signs of wear.
• Be returned in suitable packaging.

Once your return has been received and approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, this typically takes 5-10 business days.

MYSTERY ITEMS

Mystery Items are subject to our standard 14-day return policy, but cannot be returned through our Return Portal.

Mystery Items cannot be exchanged and are not eligible for Gift Card +10%.

If you wish to return a Mystery Item for a refund to your original payment method, please contact orders@shopsauna.com for return instructions.

Your return must be shipped back to us within 14 days of receiving your order. Contacting us within the 14-day period does not extend the return deadline.

Return shipping is at your own expense.

If you received a prize or free gift with your Mystery order, this must also be returned if the qualifying order is returned for a refund.

FREE EXCHANGES

Need a different size? We offer free exchanges on all eligible orders.

Simply choose "Exchange" in the Return Portal and select your preferred size or item. Once your return has been received and approved, we'll ship your replacement as quickly as possible.

Gift card + 10%

Prefer to shop later? Choose a Gift Card as refund method and we'll add 10% extra value.

Example:
Refund value: DKK 1,000
Gift Card received: DKK 1,100

Your Gift Card will be sent to your email as soon as your return has been processed.