RETURNS
RETURN POLICY
You have 14 days from the date your order is delivered to return your item(s).
To start a return or exchange, please use our Return Portal:
https://www.returnflows.com/en/shopsauna-com/introduction
Simply enter your order number and the email address used when placing your order.
Returned items must be:
- Unworn and in their original condition.
- Returned with all original tags attached.
- Returned in their original packaging where possible.
- Free from perfume, makeup, smoke or other signs of wear.
RETURN SHIPPING
If you choose a refund to your original payment method, a DKK 39 return fee will be deducted from your refund.
If you choose Store Credit, return shipping is free, and you'll receive 10% extra value on your approved return.
EXCHANGES
We offer free exchanges on eligible orders.
To request an exchange, simply select Exchange in our Returns Portal and choose your preferred size or item.
Once your returned item has been received and approved, your replacement order will be shipped as quickly as possible.
RETURNS & EXCHANGES IN STORE
Online orders may also be returned or exchanged at our Copenhagen Flagship Store.
Please bring your order confirmation.
Refunds for in-store returns are processed through our online system and issued to your original payment method. Exchanges are subject to product availability.
GIFt card + 10%
Prefer to shop later?
Choose Gift Card through our Return Portal and receive 10% extra value on your approved return.
Your Gift Card will be delivered by email as soon as your return has been processed.
REFUNDS
Once your return has been received, inspected and approved, your refund will be issued to your original payment method.
Depending on your bank or payment provider, refunds typically appear within 5–10 business days after processing.
ORDER CANCELLATIONS
If your order has not yet been shipped, you can easily cancel it using our online cancellation page: https://shopsauna.com/apps/cancel
If your cancellation request is received before your order has been shipped, your order will be cancelled and refunded to your original payment method.
If your order has already been shipped, it can no longer be cancelled. Instead, you can return it within 14 days of receiving it by following our return policy.
CONTACT
For all shipping, return and warranty enquiries, please contact:
Monday–Friday, 09:00–16:00 CET.
(Excluding major holidays)
SHIPPING
SHIPPING
Orders are processed Monday–Friday and typically ship within 2–5 business days, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow 48–72 business hours for tracking updates to appear.
SHIPPING RATES
Shipping costs are calculated at checkout based on your location and the contents of your order. You will always see the final shipping cost before completing your purchase.
DELIVERY TIMES
Delivery times vary depending on destination and carrier service. Once your order has shipped, the tracking information provided will contain the most accurate delivery estimate.
INTERNATIONAL SHIPPING
SAUNA currently ships to selected countries across Europe and internationally.
European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
International
Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, Turkey, United Arab Emirates, United Kingdom and United States.
TRACKING YOUR ORDER
Tracking numbers are generated when your shipping label is created. It may take 1–3 business days for the carrier to scan and update the shipment status after collection.
ADDRESS CHANGES
If you've entered an incorrect shipping address, please contact us as soon as possible. While address updates can sometimes be accommodated, they cannot be guaranteed once order processing has begun.
WARRANTY
FAULTY OR INCORRECT ITEMS
If you receive a faulty, damaged or incorrect item, please submit your claim through our claims portal:
https://www.returnflows.com/en/shopsauna-com/c?from=return
To submit a claim, you will need:
- Your order number
- A description of the issue
- Clear photographs showing the defect or damage
Our team will review your claim and contact you with the next steps as soon as possible.
WARRANTY
All products are covered by a 24-month warranty under Danish consumer law.
This warranty covers manufacturing defects and faults in materials or workmanship. It does not cover damage resulting from misuse, improper care, accidents, alterations or normal wear and tear.