TERMS & CONDITIONS

PRICING POLICY

All prices are shown in EURO.

All prices include VAT of 25% on orders to Europe.

Prices do not include delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.

PAYMENT

We accept payment by Visa, Mastercard, Discover and Apple Pay. The amount for your order will not be charged until your order has been shipped.

ORDER CONFIRMATION

You will receive an order confirmation by e-mail shortly after placing your order.

On occasions, ordered items can be out of stock. If this occurs for your order you will be informed per e-mail.

SHIPPING AND HANDLING

Your order will be dispatched within 1-3 working days from the time you place your order.

SHIPPING IN DENMARK
Danish orders will be delivered within 1-5 days from the day you received your shipping confirmation.

SHIPPING INTERNATIONAL
Regardless of volume, a 20€ fee is added to cover postal fees.

International orders will be delivered within 1-7 days from the day you received your shipping confirmation.

Orders are not shipped on weekends and holidays. Some delays can occur during busy periods and public holidays. SAUNA AGENCY can not be held liable for any delays with the shipping company or local customs.

RETURN & EXCHANGE

SAUNA AGENCY accepts returns and offers you 14 days of return from after the day you received your goods.

Return Address

Sauna Agency ApS.

Vestergade 12, 2
DK-1456 Copenhagen K
Denmark

Goods must be returned unused and in the same condition as when received with tags. Return of goods is at own expense. Once we have received the goods and accepted the return, we will transfer the amount to your account. We will refund your amount to the credit card on which goods were purchased. This is to prevent illegal use of stolen credit cards.

COMPLAINTS

Consumer complaints can be directed to the EU Online Dispute Resolution (ODR). For more instructions click here

ITEM AVAILABILITY

Although we aim that the website is accurate in all respects, we can not guarantee that all available products at SAUNA AGENCY shop is in stock when your order is processed.

In case of lack of storage or misleading information that affects your order, we will contact you shortly via e-mail and give you the opportunity to revise or cancel your order.

GUARANTEE

All products are covered by the Danish Sale of Goods, giving you 24 months to complain about an item.

This does not include defects caused by improper use, faulty maintenance or general wear.

In case of a complaint or a missing delivery, please contact orders@shopsauna.com including your order number, images of the claim and a description.

PRIVACY POLICY

All personal information is stored in connection with use of the website and webshop will be treated with utmost care. 
The information we store will not be sold or used for any purpose other than to make sure you get the best possible service.

For security reasons, no payment information is kept in our database.